This document (herein known as the “Agreement”) is a legally binding agreement between you (“Buyer”) and Energy Wave Worldwide Pte. Ltd. (“the Company”) that governs your purchase of the Company’s goods.

Please read these Terms & Conditions (herein known as “Terms”) carefully before using the website to access and using its services to proceed with your purchase. 
By purchasing any goods from the Company, you hereby declare that you have read and agree to the Company’s Terms & Conditions of Purchase.

1. Amendments

The Company reserves the right to amend the Terms at its sole and absolute discretion. By purchasing any goods, Buyer agrees to abide to all amendments or modifications that the Company elects to make. Amendments shall be effective upon written notice to all Buyers that the Terms have been amended. Notifications of amendments shall be published in official the Company materials.  

2. Delivery

Time of delivery shall depend on Buyer’s location and will vary on an individual basis. Any estimate provided by the Company regarding delivery shall not be a warranty and any reliance on delivery estimates shall be done so at the Buyer’s own risk. The Company shall reasonably endeavor to process all orders within three (3) working days of an order. 

The goods shall be delivered to one (1) shipping address which will be specified by the Buyer during the order process. Buyer’s required to submit separate orders if the goods are to be sent to different shipping address. 

Upon delivery, Buyer must inspect the goods and check that goods delivered match what was ordered. If there are any visible damages on the goods due to transit or the goods delivered does not match what was ordered, Buyer must contact the Company customer service center or email at

Buyer must provide the order number and a report of the damages and/or discrepancy discovered. The Company shall bear any delivery costs for any goods replaced. 

3. Installation

The Company shall not be liable for any loss, damages, cost, expenses or injury you or any third-party suffer as a result of incorrect installation by anyone other than the Company engineers.  

The Company shall not be liable for damage(s) done to the unit and/or its parts due to incorrect installation by anyone other than the Company’s engineers.


5. Scope of Duty of the Company
The scope of duties required from the Company to the Buyer shall be as follow: (i) providing necessary parts and equipment for the installation of goods (ii) adhering to Buyer’s instruction of location for the installation of goods (iii) shall use skilled workers to exercise skills and due diligence on method used during the installation of goods and to prevent any damages and safety accidents (iv) not be responsible for the cable management of Buyer (v) not be responsible and/or liable for any other request from Buyer outside the scope of duty in Article 5.


6. Scope of Duty of the Buyer
The scope of duties required from the Buyer to the Company shall be as follow: (i) providing a suitable location for the installation of the goods (ii) providing a supply of main source for water and electricity (iii) providing own set of parts (i.e machine stand, wall mount) should Buyer wants goods to be installed as such (iv) to provide reasonable notice of at least three (3) days so that Company may prepare necessary tools (v) Buyer agrees that Company has the absolute sole discretion to reject Buyer’s request in (iii) and (vi) Buyer agrees that should Buyer require the Company to perform an action outside Article 4, Buyer is to sign a Letter of Undertaking to indemnify the Company and hold Company harmless against all liabilities that may arise.

7. Warranty

The Company offers a fourteen (14) day money back satisfaction guarantee (less shipping and handling) to all goods returned.  Buyer shall ensure that all parts of the Alkaline Water Ionizer are returned in its original packaging and in a marketable condition. The cost of any missing parts shall be deducted from the amount to be refunded. Price list for parts can be found in Annexure A


The Alkaline Water Ionizer comes with a one (1) year warranty. The Warranty covers: 

· Replacement of Alkaline Water Ionizer; and

· Replacement of parts. 

Buyer shall bear the costs of installation of the replacement of parts. 

The Warranty does not cover the following: 

· Any incidental and/or consequential damages resulting from accidents, abuse, misuse, or improper care of the goods;

· Force Majeure;

· Replacement filters and/or parts;

· Any damage due to unauthorized installations, repairs, and/or modifications ;

· Any unit that has its serial number removed, defaced or altered in any manner whatsoever; and

· Any goods that is not sold directly by the Company or an authorised dealer. 

For hygiene reasons, water containers cannot be returned and/or exchanged. All sales of water containers are final. 

8. Limitation of Liability

In no event shall either Party have any liability to the other for special consequential or incidental damages arising out of this Terms under any theory of liability. Notwithstanding anything else contained in this Agreement to the contrary, each party’s liability to the other under this Agreement will not exceed the total amount paid by Buyer to the Company under this Agreement for the twelve (12) months period preceding the incident first give rise to such liability, provided such limitation and will not apply to a party’s (a) gross negligence or wilful misconduct or (b) breach of Article 3. 



9. Indemnity

Buyer shall defend, indemnify and hold the Company and its affiliates, and each of their respective directors, officers, employees and agents harmless from and against any and all losses, expenses (including reasonable attorney fees), costs, claims, damages, demands or liabilities resulting from (i)  a Buyer breach or non-performance of any its undertakings or obligations under this Agreement; or (ii) Buyer’s gross negligence, wilful misconduct  or omission in performing its obligations under this Agreement.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore. The parties agree to the exclusive venue and jurisdiction of the courts situated in Singapore.